Hermes Parcel Tracking

Hermes tracking helps you check the shipment or receipt reference supplied for your parcel. Enter the number in the field at the top of this page to see the latest available events. Hermes provides parcel distribution in Europe; the German consumer service uses the myHermes website.

Check the country and delivery company named in your dispatch message. Hermes UK became Evri, while the German service still uses Hermes. The German tracking and returns guidance below should be applied to a Hermes Germany shipment rather than automatically to every parcel carrying an older Hermes name.

How to track a Hermes parcel

1. Find the shipment number or receipt reference supplied by the sender. For an online purchase, check the dispatch email or ask the seller.
2. Enter the complete reference in the field above and read the latest available event and date.
3. For the German consumer service, use the shipment-or-receipt-number search on myHermes when you need the carrier’s own record.
4. For a UK shipment identified as Evri, use the service named in the current shipping message when choosing a support route.

Hermes shipment and return references

The German public tracking form accepts a shipment or receipt number. For returns, Hermes specifically describes a reference between 10 and 20 characters long. Use the reference from your actual return receipt instead of changing or shortening it to match an assumed parcel-number pattern.

Keep the return receipt after handing over the parcel. The merchant coordinates confirmation that the return has been received and any refund, which may take time after the parcel reaches it. A carrier delivery event and the retailer’s refund processing therefore answer different questions.

Electronic announcement and gaps between updates

Hermes Germany says an electronic announcement does not mean it has already received the parcel. If that is the only event, ask the sender to confirm physical handover. The announcement records information about a shipment rather than proving that collection has happened.

Its guidance also explains that tracking does not change continuously because not every transport step is listed. Compare the last visible event with the sender’s dispatch details before concluding what has happened. A gap between listed steps needs clarification if the delivery is overdue.

Hermes tracking not updating: whom to contact

Check the reference and the relevant national service first. For a German shipment requiring an investigation, Hermes directs customers to its contact form. Prepare the shipment reference and describe the latest event or the delivery issue you want investigated.

For an online order, contact the seller about a refund or replacement. For a return, ask the retailer about its receipt confirmation and refund handling rather than expecting a tracking search to complete that process.

Frequently asked questions

Is Hermes now called Evri?

Hermes UK rebranded as Evri. Check the country and current service in your shipping details; the UK change does not replace the German Hermes tracking service.

Can I track a Hermes return with my receipt?

Yes. The German returns guidance accepts the shipment or receipt reference, and the retailer handles the separate return confirmation and refund process.