Major Express Parcel Tracking

Major Express tracking uses the shipment’s waybill reference to check its available delivery status. Major Express provides express courier delivery in Russia and abroad, separately from consolidated road-freight services within Russia. Enter the shipment number in the field at the top of this page to view the latest available events.

The official tracking page distinguishes the Major Express waybill from a special-marks reference labelled waybill number two. Confirm which reference the sender supplied before using that form. The operator’s service rules identify its waybill as the document used when accepting a shipment.

How to use Major Express tracking

1. Find the waybill reference supplied with the shipment. For an online purchase, ask the seller for the dispatch number if only the order reference is shown.
2. Copy the complete number into the tracking field above and submit the search.
3. Read the latest event and compare it with the earlier history to identify the reported delivery stage.
4. For the official view, open Track waybill on the operator’s site and use the field corresponding to the reference provided.

Waybill details and shipment control

The sender or customer is responsible for the accuracy of the waybill data. If an address or contact detail appears wrong, ask the sender to check the booking information and contact the operator through its official route. Keep the shipment number with the corrected details so the request identifies the right delivery.

Business customers can use the operator’s account service for shipment preparation, control and analysis. Confirm whether the dispatch is express delivery or consolidated road freight when raising a service question. The operator selects the transport route and delivery method under its published service rules.

Delivery records and office collection

The service rules provide for signed delivery. At a private address, another adult present may receive the item; at an organization, an employee may accept it, with the recipient’s name and role recorded. If the shipment appears delivered but is not with you, check with the relevant household or workplace recipient before requesting clarification.

For collection at the operator’s office, an individual recipient needs original identification. Collection on behalf of an organization requires authorization from that organization and the representative’s identification. Follow the instructions for the shipment rather than assuming a tracking number alone is enough to release it.

Tracking questions and damaged packaging

A new shipment number may show no events before its first carrier scan. Check the reference with the sender and confirm handover if the history never starts. For an unresolved shipping event, use the feedback route on the official website, providing the waybill number and the latest event wording.

What should I do about visible packaging damage?

The published rules allow the recipient to ask the courier to take part in inspecting the contents and drawing up a joint report when packaging is visibly damaged. Raise the concern while the damage can be recorded with the courier.

Who handles a refund for goods bought online?

Contact the retailer about a purchase refund or replacement. Keep the waybill number and any delivery report with the order details when explaining the problem.