CQL Parcel Tracking

CQL tracking works by the tracking number of a parcel or registered item sent through CQL. Crown Quality Logistics (CQL) is a UK company that distributes mail and parcels for businesses and runs warehousing and fulfilment for online sellers, with hubs in the UK, Ireland, Poland and the Netherlands. Items go to the UK, the rest of Europe, the USA and other countries, where postal operators and courier companies make the final delivery.

To check an item, enter its tracking number in the field at the top of this page. Tracking on Track.Global is free and needs no registration, and it shows the latest status and the events available for the item.

How to track a CQL shipment

1. Get the tracking number from the online shop or company that sent the item. If the sender uses CQL's pre-alerts, the number arrives by text message or email.
2. Enter the number in the tracking field at the top of this page.
3. Check the latest status and the events, from receipt at a CQL hub to delivery.

CQL tracking number

CQL offers both tracked and untracked services. Tracked parcels and registered mail have a tracking number, while untracked letters and parcels have no scan history, so there is nothing to follow online.

The customers of CQL are businesses such as online shops, mailing houses and publishers, so the tracking number comes from the sender rather than from CQL. The barcode on a tracked item is scanned when the item arrives at a CQL hub and again when the final-mile carrier or postal office accepts it into its network.

CQL tracking statuses

Because CQL hands items over to other networks, the history of a tracked item usually shows these stages:

How long does CQL delivery take?

Delivery time depends on the destination, the service the sender chose and the carrier that makes the final delivery. Economy postal services generally take longer than tracked courier services, and every handover between networks adds time.

Items sent from the UK to the EU, the USA or other countries also pass customs, which takes longer when paperwork is missing or duties are due. For online sellers who store stock in CQL's European hubs, CQL clears the stock through customs in bulk, so the individual orders sent from there do not need clearing one by one.

CQL tracking not updating: what to do

• Check the number against the one in the shipping confirmation or pre-alert.
• Ask the sender whether the item was sent with a tracked service: untracked items show no events.
• After a handover to a postal operator or courier abroad, allow time for the first local scan; events can also pause while an item crosses a border.
• If the item shows as delivered but has not arrived, check with neighbours and the local delivery office, then contact the sender.
• For other questions, contact the sender, or CQL through the official website linked at the top of this page.

Frequently asked questions

What is CQL Global?

CQL Global is Crown Quality Logistics. The company works as a wholesaler of international distribution services for e-commerce and print media and gives businesses access to several postal and courier networks through one platform.

Is CQL Logistics a courier?

Not in the usual sense. CQL receives, sorts and dispatches items for its business customers, then hands them to postal operators and couriers, which make the final delivery. Questions about a specific order go to the sender first.