Passport Parcel Tracking

Passport tracking works by the Passport tracking ID that the online store sends when an order ships. Passport (Passport Global) is an international shipping and compliance company for e-commerce brands. It receives orders from the brand, prepares them for export, manages duties and taxes, and passes each parcel to a local carrier in the destination country for final delivery.

To check a parcel, enter the tracking ID in the field at the top of this page. Tracking is free and needs no registration. Track.Global shows the latest status and the events available for the shipment.

How to track a Passport shipment

1. Open the shipping confirmation email from the store where you ordered. It contains your unique Passport tracking ID.
2. If the email is missing, check the spam or junk folder, then ask the store to resend it or to give you the tracking ID.
3. Enter the tracking ID in the field at the top of this page and start the search.
4. After customs clearance, you can also follow the local carrier's own tracking number, which Passport lists on its tracking page.

Passport tracking number

The number to use is the Passport tracking ID from the merchant's shipping confirmation, sent once the order ships.

The final delivery is made by an in-country partner carrier, such as Canada Post, Australia Post or Evri. That carrier may handle the same parcel under its own number, so a second tracking number for one order is normal. The local carrier may also have more detail about the final delivery.

Passport tracking statuses

Passport tracking moves through four stages: the merchant, export, customs and local delivery. The main statuses are:

Exceptions include a delivery attempt, an address issue, duties or fees due, a transit or weather delay, and a return to sender.

How long does Passport delivery take?

Delivery time depends on when the merchant hands the parcel to Passport, the destination country, the shipping service the store selected, customs clearance and the local carrier's network. Once the parcel leaves the merchant, Passport cannot change the service type, speed or carrier.

Customs clearance can add time, especially when duties and taxes were not paid at checkout, when customs needs extra details such as a tax ID or phone number, during random inspections and in peak seasons. Passport's own tracking page shows an estimated delivery date for each parcel.

Passport tracking not updating: what to do

• If the only event is the label creation, the merchant has not sent the parcel to Passport yet. If this lasts more than five business days, contact the merchant.
• If the parcel is at customs, check your email: the customs office or the local carrier contacts you when duties, taxes or extra details are needed. Passport cannot accept these payments.
• After the handover, use the local carrier's tracking number for delivery details and contact that carrier about redelivery or address problems.
• Check the service alerts on the official website linked at the top of this page for known delays caused by weather, strikes or holidays.
• For questions about the order, contact the merchant first. If there are no new events for a week or more, contact Passport through the official website linked at the top of this page.

Frequently asked questions

Where do I find my Passport tracking number?

In the shipping confirmation email from the store where you ordered. The store can resend it if the email is lost.

Can I track a passport document on this page?

No. This page tracks e-commerce parcels shipped with Passport Global. To track a passport application or a passport sent by mail, use the tracking number from the passport office or the postal service delivering it.