Ireland Post Parcel Tracking

For An Post tracking, enter the tracking number in the field at the top of this page. An Post is Ireland’s state-owned postal service, also searched as “Ireland Post”.

Only items sent with a tracked service have a tracking number. If you do not have one, ask the sender.

How to track An Post parcels

1. Find the Track ID on your receipt or the customer reference number on the postage label.
2. For an online order, get the number from the seller or marketplace, or from a Post Alert.
3. Enter it in the field above; updates appear each time An Post scans the item.

An Post tracking number

A number for an item posted in Ireland has two letters, nine digits and ends in IE, for example RR123456789IE. International postal numbers follow the UPU S10 standard: 13 characters ending with the issuing country’s code, so a number from abroad ends in that country’s code, such as AB123456789GB.

What the tracking updates mean

• “Sender/retailer has shared details of your item to An Post” means An Post has the shipment details but not the item yet.
• Post Alert messages can say a parcel is on the way, delivered, or could not be delivered and where to collect it.
• A signed-for item gets a proof of delivery on An Post’s own tracking, downloadable as a PDF.

Missed delivery and redelivery

After a failed delivery attempt, An Post leaves a “Sorry we missed you” notice, also called a Docket In Box (DIB) notice. Collect the item at your local Delivery Service Unit with the notice and personal identification, send an agent with the notice signed by you and the agent’s own identification, or request one redelivery online with the details from the notice.

Missed items are held for 5 working days (Standard Post and Express Post), 3 working days (Registered Post) or 16 working days (items from abroad); then An Post tries to return them to the sender. If no notice has arrived, the item is most likely still in transit. A parcel can be left at a safe spot set in your An Post account, with a photo of where it was left; registered post has to be signed for, so it cannot.

International items and customs

An item posted from Ireland is tracked on An Post first; once it has left Ireland, the destination postal service has the updates: USPS in the USA, Royal Mail or Parcelforce in the UK. If that post cannot track it yet, it is still in transit and has not been scanned there.

Goods from outside the EU, including Great Britain, may face customs charges, which An Post collects for Irish Revenue before delivery. An Post sends a postcard and, if it can, an e-mail or text with the customs reference number; pay online by card or at a post office within 10 working days, or the item is returned to the sender.

An Post tracking not updating: what to do

1. Check that the number is not the Trans Ref ID.
2. If only “Sender/retailer has shared details of your item to An Post” shows for a long time, contact the sender or retailer.
3. Until An Post scans an incoming item in Ireland, check the sending country’s tracking; once your item has left Ireland, check the destination postal service.
4. A parcel from outside the EU with missing customs data can be delayed or returned; ask the sender to resend it with a full customs declaration.
5. Most delays come from incomplete, illegible or incorrect addresses. Report standard post that has not arrived within five working days of posting, or international post after 15 days, as missing or delayed through the contact form on the official website linked at the top of this page.

Frequently asked questions

Where is the tracking number on my An Post receipt?

It is the Track ID; the Trans Ref ID only records the transaction with An Post.

Why doesn’t my parcel from abroad show on An Post tracking yet?

It appears only after An Post scans it in Ireland; the sending country’s tracking may already show it in Ireland while it is still abroad.

Is a text from An Post asking me to pay for a parcel genuine?

Not if it contains a link: An Post never sends payment links for a parcel by e-mail or text; a genuine customs text is followed within a few days by an An Post postcard with the charges. A text saying a delivery has been stopped and must be resolved online is a scam.