Nova Poshta

Nova Poshta is a leading private postal and logistics company in Ukraine, founded in 2001. With more than 2,200 branches across the country and a growing international presence, Nova Poshta provides parcel delivery, courier services, and warehousing solutions for businesses and individuals. Reliable tracking is one of its most important services, ensuring transparency and peace of mind for customers.

With track.global, you can monitor Nova Poshta shipments in real time — both domestic and international — using only the TTN (consignment note) number.

How to Track a Nova Poshta Parcel

Tracking your parcel requires the TTN number (also called declaration or order number). Follow these steps:

Step	Action
1	Visit track.global.
2	Enter your TTN tracking number in the search box.
3	Click “Track” to view the current status, location, and estimated delivery date.

Where to Find the Tracking Number

In your personal account after creating the shipment.
On the receipt or TTN provided at the Nova Poshta office.
In email or SMS notifications from online shops using Nova Poshta.

Important: You can only track parcels by TTN number. Tracking by surname or phone number is not supported for security reasons.

Advantages of Using track.global

No registration required — complete anonymity.
Regular status updates in real time.
Fast results within seconds.
Free and accessible 24/7 worldwide.
Detailed journey history, including total delivery duration.
Support for tracking shipments from other carriers and marketplaces (AliExpress, iHerb, eBay, Joom, etc.).

Typical Delivery Times

Destination	Estimated Transit Time	Notes
Within Ukraine (city-to-city)	1–2 business days	Same-day delivery available in major cities
Ukraine to neighboring countries (Moldova, Georgia, Poland)	3–7 business days	Customs clearance may affect timing
Ukraine to Europe	7–14 business days	Delays possible due to cross-border procedures
Ukraine to USA / Asia	14–21 business days	Transit depends on destination and airline schedules

Nova Poshta Tracking Statuses

Status updates help customers understand where their shipment is in the delivery process. Information is refreshed in real time.

Status	Description
Accepted at branch	Parcel registered and accepted for shipment at a Nova Poshta branch.
In transit	Parcel is moving between logistics hubs or cities.
Arrived at branch	Parcel has reached the recipient’s city or local branch.
Out for delivery	Parcel is with a courier and will be delivered shortly.
Delivered	Parcel has been successfully delivered to the recipient.
Exception	Delivery problem (e.g., incorrect address, failed attempt, or customs delay).

Troubleshooting Common Issues

Tracking number not recognized: Ensure you entered the correct TTN. It may take a few hours for new shipments to appear in the system.
No recent updates: Parcels in transit between hubs may not update until scanned at the next facility.
Parcel delayed: Weather, customs, or high seasonal demand can extend delivery times.
Parcel marked delivered but not received: Check with neighbors, building reception, or safe-drop points. If still missing, contact Nova Poshta support.
Parcel lost: Report the issue at a Nova Poshta branch with your TTN and documents. Compensation depends on declared value and service terms.

International Operations

Nova Poshta also provides international shipping services. Branches in Georgia and Moldova simplify regional logistics, while the “International Operations” division handles deliveries to destinations worldwide, including the USA, Germany, Argentina, and China. All international parcels can be tracked by TTN through track.global.

Best Practices for Reliable Tracking

Always save your TTN receipt until delivery is confirmed.
Double-check the recipient’s address and contact information when creating a shipment.
For valuable parcels, declare the full value and insure the shipment.
Check tracking updates regularly, especially for international shipments.

Conclusion

Nova Poshta, together with track.global, offers a reliable and transparent way to track shipments across Ukraine and internationally. Using only the TTN number, you can access real-time updates, view delivery history, and ensure that your parcel reaches its destination safely and on time.

Nova Poshta Parcel Tracking

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