FAQ

For tracking, you need to know the tracking number of the shipment, which is indicated on the on the receipt or waybill. The document is given to the sender at the time of and has different formats depending on the shipping company, shipping company. At the top of the track.global website there is a search box, where you need to specify the tracking number. Next you need to click the search button, the system after a few seconds of waiting below the window will give a list of statuses reflecting the stages of delivery. Information information is collected from various sources, including official sites of logistics services, and is presented in Russian. The status with the last date is up-to-date and informs about the current status and location of the parcel. of the parcel.

A purchase in any online shop is assigned an individual number, which serves to identify the order and to quickly perform various actions within the shop itself - cancellation of goods or their correct distribution. When a paid purchase arrives at a postal or logistics service, it is processed as a parcel. is processed as a parcel and assigned a postal identification code. It is used to track shipping statuses, is stored in the databases of transport operators and is used for sorting. transport operators' databases and is used to sort the item out of the total shipment. of the total shipment to be delivered.

Tracking interruption can occur for several reasons: The order is sent in a budget method in which parcels are considered to be unregistered and are tracked until they cross the border between two countries. two countries. In this situation, it is necessary to keep an eye on the protection period and wait for the postal notice. If the protection expires, it is better to open dispute. A shipment has been registered but not sent. This means that the seller has reserved a space, received a number, but has not dispatched the item for reasons for reasons known to him. In this case one status may be displayed "Parcel registered", which will not be updated. The issue should be resolved directly with the selling party. Parcel is lost at one of the intermediate points. Actions are similar - write to the seller. At the end of the protection period, demand a refund. If known delivery company in the recipient country, you can try to contact them. These reasons indicate the importance of tracking, as it is not impossible to make errors at different stages of transport, and the risk of losing money is high

For registered postal items, their arrival at the address will be indicated by the the corresponding status. In the case of untraceable parcels, after two weeks of crossing the border, there are several options In the case of untraceable parcels, after two weeks from the border crossing, there are several options: wait for the notice in the letterbox and go to collect it; call the local post office to clarify the receipt; arrange for the local post office to send the parcel to you call the local post office to verify receipt; arrange for the post office to send a message to a telephone number; or staff to send a message to a telephone number for delivery by name. surname. It is important to remember the order protection period. In the last days it is reasonable to open a dispute with the seller to insure yourself against loss of money spent.

Once the seller has reserved a space for future despatch, the seller packs the order, completes the supporting documentation, and then delivers it to the delivery service. The postal operator sorts, labels, grouping parcel bags and, at the time of dispatch. scans the barcodes to display them in a single database - and tracking becomes available at this stage. The entire procedure takes up to 7-10 days. If the seller has written that he has dispatched the order, you need to wait for this time, and the tracking becomes available. Sometimes the post office is faster, and the information appears in 2-3 days.

A tracking code is a unique set of symbols used by postal, logistics and courier services to track a shipment. postal, logistics and courier services to track a shipment. Track is also known as a postal identification code or number of the consignment note (CTN). Its length depends on the type of code and and the parameters set by the sending company. It may include include both numbers and letters from different alphabets, as well as other symbols. symbols. This parameter is used to trace the parcel's path and to obtain information for the operator's internal use - the surname and last name of the sender. internal use of the operator - surname of the sender and addressee, weight, address and others.

All international items receive a UPU-S10 tracking number, issued by the Universal Postal Union. These codes consist of 13 characters in the XX123456780YYY, where XX stands for the type of parcel (registered, unregistered, up to 2kg, over 2kg, EMS). YY carries abbreviated information about the sending country according to one of the ISO standards. The first 8 of the 9 digits give the individual parcel number, which cannot be repeated during the year. may not be repeated during the year. The ninth number is a verification code, selected according to a special mathematical formula from a set of of the previous digits. International tracking format is supported almost worldwide, and it is the responsibility of the sending party to ensure that it is correct. the sending party.

If the track number of a foreign parcel does not conform to the international UPU format. UPU format, consists only of digits, or has one letter at the beginning, it means that it is categorised as domestic. means that it is categorised as domestic. Such an item from abroad from abroad will be tracked only in the territory of the sending country. In Russia, the identification codes for domestic parcels are as follows 14-digit in the form of 1234567891234 1. The first 6 digits are the index of the place of dispatch. Then 2 digits indicate the number of the month of the barcode issue according to the specialised postal system. postal system. The next 5 are the personal parcel number. The last number is is the verification code calculated using a special formula.

Причин может быть несколько: There can be several reasons: The order has been placed, the seller has reserved a place for dispatch, but in fact it has not been made yet. has not yet been made. The information will appear within 7 days. Incorrect track number. The item was ordered from a scammer who has not dispatched the item after receiving payment. In this case, the code they gave you doesn't exist. If the information is no longer displayed at any stage, it could be either due to an error in transit or an inability to track the item in the receiving country. in the recipient country.

The letters UA indicate that the item is unregistered, untraceable and not subject to customs control. YP means transported by Yanwen, a Chinese logistics firm. This number format, although similar to an international number, is not. It's assigned to for small packages with free shipping when ordering goods from China's from China. Tracking is only possible within the territory of the sending country.

RA at the beginning of the code is a common designation indicating that the parcel is a registered small package up to 2kg. the parcel is a registrable small package up to 2kg. The FI symbols indicate that Finland Post is involved in the delivery. Chinese sellers use it when other channels are overloaded. This track number is compliant international postal standards and is tracked along the entire along the entire route. The statuses will show that the shipment is travelling in transit through Finnish territory.

The 14-digit domestic code is fully traceable within the country. within the country. For foreign items, the numerical numbers are not part of the international standard. international standard, so they are tracked only during transport in the state from which the parcel was sent. the state from which the parcel was sent.

To save on shipping costs, sellers in foreign marketplaces send some orders in untraceable parcels. In this case, the buyer is given a different format track number. When it turns out to be untraceable. untraceable, the sellers claim it's the recipient's postal service. В in most cases, the shipments arrive safely, but it is important to to monitor the order protection period in order to be able to open a dispute and get a refund. money. You can suspect fraudsters by the following signs: The seller promises to send for free through well-known large companies - DHL, USPS and others. Tracking on the issued track takes place in a different direction - to someone else's address. The shop has no reviews and ratings, the seller issued an incorrect track and does not answer questions. In any suspicious situations, it is important to start a dispute in time and to and subsequently file a claim.

The popularity of shopping abroad, particularly in China, is due to its cheapness and free shipping options. The downside is the unpredictability of shipping times. With the co-ordinated work of all participants in the process participants of the process a parcel can reach in 2 weeks. In pre-holiday periods, as well as during various promotions, sales, other circumstances. transport sometimes stretches for 2-3 months.

Order protection serves as a safety net for the buyer. As long as it's active, you can you can wait in peace. If the deadline expires, and the parcel has not yet been received, it is necessary to either ask the seller to extend it, or immediately open a dispute and demand a refund. refund.

If a parcel has an international format track number, has been safely tracked safely in transit to the sending country, but got stuck at the export, it's not the seller's fault. It's unreasonable is unreasonable. The delay is due to the work of the postal organisation or to the customs clearance. Such "failures" on average occur for 30-50 days. A maximum of 1% of such items are lost definitively, the rest are safely reach the addressee with an extended delivery period. It is necessary to be patience and wait.

When a parcel is transported from one country to another, it passes through several intermediate points: customs, sorting, etc. Several intermediate points: customs, sorting and others. The total time of delivery depends on the coherence of the services, as well as on the type of parcel, the chosen method of forwarding and the logistics company. Average indicators: packages weighing up to 2kg take a month; large parcels are delivered in 2-3 weeks; EMS system has terms of 1-2 weeks; expensive express delivery options of different companies promise 3 to 7 weeks. different companies promise from 3 to 7 days. Fluctuations are possible both up and down. According to the feedback users, free shipping of Chinese goods is sometimes carried out in 14 days.

Most CIS countries are part of the global postal community and are included in the EMS system. EMS system. With this method of delivery, shipments can take up to 7 days to arrive. Private companies carry out express transport of goods in 3-4 days. A standard parcel is delivered in an average of 20 days.

Standard Russian postal parcels take 2-3 days to reach a neighbouring city. in 2-3 days, to remote regions up to three weeks. EMS shipments even for long distances distances go no more than 10 days. Terms in private courier companies depend on the number and type of transport involved in the delivery.

The company, through which the order was sent, is indicated in my personal cabinet. Marketplace in the tab with the list of ordered goods. Free shipping methods usually involve Hong Kong, Singapore and China Post, as indicated by the last characters in the HK, SG and CN number, respectively. indicated by the last characters in the number HK, SG and CN respectively. Sometimes there is a dispatch through a Finnish operator. In this case there will be an FI at the FI at the end. Many private companies have their own approved numbers. For example, Yanwen puts YP at the end of the 13-digit code, and DPE-EXPRESS puts the letters DPE at the beginning. at the beginning of the code. A track without letter characters is usually untraceable and indicates shipment by one of the standard shipping methods, such as Aliexpress Standard Shipping.

When the order protection period expires, it is necessary to: for a tracked item, make sure that it is in transit and is already at least on the territory of Russia; establish a dialogue with the seller, in which you should ask to extend the protection period; if there is no response or a refusal is received, open a dispute. refusal - open a dispute. Usually sellers are happy to answer questions and assist in finding parcel.

There are seven officially designated holiday periods in the PRC. During this period, all services and organisations take legal holidays, and retailers and post offices do not dispatch purchased goods. do not dispatch purchased goods. Non-working days fall on: New Year's Day, the first week of January; Chinese New Year, a week in early February; three days in early April; a few days in early May; three days off in the first days of June; a three-day holiday in September; a seven-day holiday in October. October. If the order was placed on a public holiday, the processing and delivery time, is likely to be longer.

Pandao is an online marketplace for selling goods, an analogue of Aliexpress. The sellers are also located in China, and delivery is most often carried out through several operators: China Post has a numerical number consisting of 11 digits. In practice, for tracking at the beginning you need to add one more - 0. Tracking only until the moment of border crossing. If the number has two letters (e.g. RS) at the beginning and CN at the end, it will be tracked until it crosses the border. at the beginning and CN at the end, it is tracked along the entire route. SF-Express has a convenient low-cost shipping system, so shipments are most often not monitored in Russia. Codes usually consist of single digits. Yun Express is also in demand due to its budget options, accordingly, tracking in Russia is not possible. The track is indicated on the order page, as well as the delivery company. The majority of purchases from Pandao have free shipping, so their tracking is limited to China. is limited to China. Within the country, the recipient must wait for a postal notification.

A freeze on Aliexpress occurs when the site owners have suspicion of fraud on the part of the seller, who must provide documents on the legality of his actions. The blocking period is on average average of 7 days. The buyer does not need to do anything. Upon confirmation of illegal trading, the order is cancelled and the money for the order is automatically is automatically refunded.

The Buyer Protection programme on Aliexpress is designed to protect buyers' funds from fraudulent actions and unscrupulous sellers. buyers from fraudulent actions and unscrupulous sellers. В Under this option you can open a dispute (dispute) on any order - it is automatically protected by the system for up to 90 days. automatically protected by the system for up to 90 days. According to the results of the dispute it is possible to return all or part of the funds.

Dispute on Aliexpress is opened for certain reasons: Violation of delivery terms that are beyond the protection. The goods are of poor quality or damaged. The goods are found to be counterfeit. Failure to meet the stated characteristics.

The lack of seller's reaction is to the buyer's advantage, as in this situation the dispute is automatically resolved in his favour. the dispute is automatically resolved in his favour. The system allocates a certain amount of time allocated a certain amount of time, after which the dispute is closed and the money is fully refunded.

If the seller has rejected the dispute, your next step should be a a claim made against the seller. In this case, an Aliexpress representative Aliexpress representative. You'll have to provide all the necessary evidence and prepare for a lengthy trial. The result is not always turns out to be positive.

Chinese sellers are looking for ways to cut costs. to save money on shipping. One of them is creating fake tracking services tracking services. In this case, the buyer is sent a fictitious tracking number and a link to a fake website. The parcel is tracked, but all the route and statuses are fake, based on approximate timelines and milestones taken from from other sources. Most of these parcels are tracked, but there are also fraudulent schemes, if suspected, you should open a dispute. Among the tracking portals labelled fake: empsexpress, postairmail, 17postservice, ws-shipping, mtytrack. Unfortunately, the number of such portals are on the rise - be vigilant.

If you have questions about the statuses, it's worth studying their transcripts. For orders from China, if they are in transit within the territory of the sending country. you can check with the seller of the goods. Most of them are more than willing to help buyers understand. You can also check our website section "Statuses", which describes the explanations of almost all information messages.

"Parcels, or small packages, are items weighing up to 2kg. К Business papers, books, magazines and product samples are allowed for forwarding. Parcels are considered to be any items up to 20kg, but also less than 2kg if their contents do not fall under the category of parcels. contents do not fall under the category of parcels. They are packed much more carefully packed. In boxes it is possible to send various things, including fragile items. The cost of the two types is different, but equally depends on the weight, distance, the dispatch option. In both cases, the attachments cannot include internationally prohibited substances and items."

"For international parcels, transliteration is used - spelling of Russian expressions in Latin letters. expressions in Latin letters. This is enshrined in the rules of trade between countries and is used all over the world. Numbers are written in Arabic. Example of filling in the address: Ivanova G. Y. ul. Anohina d. 7, kv. 54 Petrozavodsk Respublika Kareliya RUSSIAN FEDERATION 185000"

"A ZIP code is a nine-digit postcode used within the THE UNITED STATES. It has the form 12345-1234. The numbers represent territorial districts, sorting centres and post offices."

"During delivery, the consignment goes to different points where it is additionally sorted and labelled. Sometimes they don't have weighing facilities, so the operators default to zero weight."

"During the transport process, it is rare but unscrupulous employees at various locations who will steal the contents of a parcel. If the weight was the same on despatch, but when you receive it, it's a different weight, action must be taken. Minor fluctuations may be due to equipment errors. A serious underweight requires a thorough post-mortem inspection. If it is found, the item is unpacked directly at the post office with video recording. with video recording. A documented undersupply is accompanied by a form 51 Form 51 and rejection of the parcel. It will be returned to the seller. If the package is intact, the receipt is made out, then the opening is carried out in the post office with video recording. video-recorded opening of the parcel. Any discrepancies detected are recorded in the report. a report. All of this will serve as evidence of violations on the part of the seller when opening a dispute and filing a claim."