Tracking your parcel
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Sameday tracking uses the AWB number assigned to your parcel. Enter it in the field at the top of this page to view the latest available events. SAMEDAY is the delivery brand behind the Romanian website listed for this service, with address delivery and easybox collection options.
Keep the AWB and the delivery notification together. The number identifies the shipment, while messages from SAMEDAY provide practical details such as an approximate delivery window or the collection deadline for a locker parcel.
SAMEDAY App associates parcels with the phone number used to register. If the seller entered another number for the order, the parcel may not appear among your deliveries. Compare the order’s recipient phone details with the account you are using before assuming that tracking is unavailable.
You can also search an AWB within the app. SAMEDAY says that a shipment not associated with your recipient phone number will show only minimal information. Ask the sender to check the booking details if you need help resolving that mismatch.
For address deliveries, SAMEDAY sends an SMS with an approximate time window on delivery day. Unforeseen events along the courier’s route can affect that window. Use the current delivery message when planning to receive the parcel.
For an easybox parcel, check the deadline in the delivery confirmation email. Use the location named in that message when collecting it. If the locker rejects your PIN, compare the easybox name, check similar-looking characters and confirm that the parcel is still available for collection.
Redirection to an easybox is an option in SAMEDAY App for eligible parcels. An unavailable redirection option can mean the parcel does not meet the relevant conditions; tracking alone does not create eligibility.
When the courier is on the way to an address delivery, the app offers a postponement option through Delivery Options. Choose from the dates it presents for your parcel. A neighbour-delivery option is also available while the courier is en route; use it to provide the neighbour’s details.
If you want to cancel delivery, check the options for that specific shipment. SAMEDAY says app cancellation becomes active while the courier is en route or once the parcel has been loaded into an easybox. Follow the available action for the parcel rather than treating a tracking lookup as a cancellation request.
The app can also show the courier’s remaining stops before an address delivery, with a notification when that view becomes active. This is a feature of SAMEDAY App; the shipment events available in the tracking field above are a separate view of the parcel’s progress.
Check the AWB against the sender’s message before trying again. If the number has just been issued, there may be no tracking events until the first carrier scan. Ask the sender to verify handover if the record stays empty.
For an unresolved easybox PIN problem after checking the locker and collection details, SAMEDAY directs customers to its virtual assistant, SAMY. For an incomplete order, faulty goods or products showing damage, its guidance is to contact the seller.
Check which phone number the seller used for the order. App visibility depends on its association with the number used for your SAMEDAY account.
Open the link in your delivery confirmation email. Follow the deadline shown for your particular parcel rather than assuming the same storage period applies to every delivery.
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