SberLogistics Parcel Tracking

Once a parcel has been sent via SberLogistics, tracking is possible using the track.global service both in Russia and abroad. Sberbank is successfully promoting services in non-core industries. After joining the international logistics company Shiptor in 2019, it became possible to organise a postal delivery service with an extensive network of pick-up points.

How to track a SberLogistics parcel by parcel number

The service finds a postal item for free and without registration. The recipient needs to know the exact track number of the order. Instant check will locate the parcel in a couple of seconds. Search by surname, phone number or delivery address is not provided - these data are not unique, so only the individual identifier is used to monitor the order.

How to track a route on the track.global platform:

• go to the home page;
• enter a unique track number in the search bar;
• wait a few seconds for the request to be processed;
• find out the location, route, estimated date of arrival.

SberLogistics parcel tracking is done in real time. At each point of the sorting centre electronic marking of the distribution is made. All statuses are displayed at the user's request.

With track.global you can track all registered international shipments, e.g. from China, USA or Germany, any transport company (e.g. DHL, Russian Post, China Post) in real time - the service is available 24/7. All orders from online marketplaces such as AliExpress, Pandao, Amazon or eBay are under control of our search robot - no parcel will be left unattended.

How to send a parcel SberLogistics

SberLogistics services are suitable for both individuals and entrepreneurs. The company will provide:

• forwarding of personal letters;
• dispatch and delivery of goods from the online shop;
• transfer of property after purchase on specialised websites;
• exchange of documentation between companies.

SberLogistics offers several ways of sending - online and remotely. The sender only needs to take simple steps:

• find the address of the nearest PSP (post office, postamat);
• download the application or register on the official website;
• learn the rules of sending (weight up to 10kg, dimensions);
• print the form with the identifier;
• fill in the form (personal information of the recipient, cost);
• choose the tariff and method of packing (by yourself, by courier, in the branch);
• call a courier, take it to the post office or office (post office, bank).

If you decide to use a courier service, then they independently fill out the delivery note. You should consider the differences between SberPost and SberCourier:

• SberPosal - to send and receive a parcel (maximum dimensions 60x36x36 cm) apply to the office or use a postamat. It will take 2-5 days for delivery. Payment is made for 5 or 10kg.
• SberCourier will provide door-to-door delivery in 1-2 days. Courier services are slightly more expensive.

Courier delivery is not possible if the distance to the recipient is remote. Tracking statuses will be different. In SberParcel, you will note loading, acceptance, dispatch through the postamat. In SberCourier you can find out about waiting, preparation, delivery to courier, delivery to recipient.

Geography of SberLogistics

The company is ready to provide uninterrupted delivery of parcels across the country and abroad. Among the advantages of SberLogistic are the following:

• availability of its own warehouses, couriers, logistics centres;
• setting low tariffs;
• partner relations with well-known brands (online shops Shine, Podruzhka, Aliexpress);
• loyalty programme leading to good discounts for customers;
• simplified methods of obtaining.

The number of points in SberPost reaches 9000. Now there are more than 26000 branches in Russia. There will be no problems with delivery and abroad - with a full list of available countries for sending a shipment you can consult the manager of the company.

What to do if a parcel is not tracked

Sberbank's service can be used by residents of the capital and large cities. Service track.global tracks the entire path from the place of receipt to the recipient. After entering the identifier, the service will prepare for you a report on the travelled way. You will also find out at what point the cargo is at a given minute, and see the approximate date of delivery.

Problems with tracking can occur due to incorrectly entered number - pay attention that the track is entered without spaces and dashes. If this procedure fails, contact the supplier - you may have been given the wrong number. The recipient should contact the sender to verify the track.

Track.global offers will help you to monitor daily, timely detect border crossing or arrival at one of SberLogistics points.

What to do if a parcel is lost

It is important for the client of foreign online shops to set up tracking, taking into account the term of active protection, designated by the seller. 3-5 days before the transaction is finalised, it will be necessary to report the delay to open a dispute or extend the delivery time.

Lack of results after several days of delay.

Lack of result after several disputes indicates the final loss of the parcel. The buyer makes an appeal for a refund, in which he indicates the amount for the purchase - after reviewing the complaint, the seller, as a rule, returns the money in full, without risking the reputation of the shop.

If the parcel is lost, the buyer will be required to report the loss of the parcel.

If the parcel was lost by employees of SberLogistics, the transport company itself must deal with the compensation of damage. To do this, you need to contact a representative at the nearest department or contact a manager by phone to clarify further actions.