SberLogistics Parcel Tracking

You can track your parcel once it has been sent via SberLogistics using the track.global service, both in Russia and abroad. Sberbank is successfully promoting services in non-core industries. After joining the international logistics company Shiptor in 2019, we were able to set up a postal delivery service with an extensive network of pick-up points.

Track a SberLogistics parcel by parcel number.

The service finds a postal item for free and without registration. The recipient must know the exact track number of the order. You'll have the parcel location in a couple of seconds. You cannot search by surname, phone number, or delivery address. These data are not unique, so only the individual identifier is used to monitor the order.

How to track a route on the track.global platform:

• go to the home page;
• enter a unique track number in the search bar;
• wait a few seconds for the request to be processed;
• find out the location, route, estimated date of arrival.

SberLogistics parcel tracking is done in real time. At each point of the sorting centre electronic marking of the distribution is made. All statuses are displayed at the user's request.

With track.global you can track all registered international shipments, e.g. from China, USA or Germany, any transport company (e.g. DHL, Russian Post, China Post) in real time - the service is available 24/7. All orders from online marketplaces such as AliExpress, Pandao, Amazon or eBay are under control of our search robot - no parcel will be left unattended.

SberLogistics is the best way to send a parcel.

SberLogistics services are perfect for both individuals and entrepreneurs. The company will provide the following services:

• Forwarding of personal letters;
• Dispatch and delivery of goods from the online shop;
• Transfer of property after purchase on specialized websites;
• Exchange of documentation between companies.

SberLogistics offers several convenient ways of sending, both online and remotely. The sender only needs to take simple steps:

• If you use a courier service, they will fill out the delivery note independently.
• It is important to understand the differences between SberPost and SberCourier.

SberPost is the way to send and receive a parcel (maximum dimensions 60x36x36 cm). Just go to the office or use a postamat. Your item will be delivered within 2-5 days. You will be charged for 5 or 10kg.

SberCourier guarantees delivery to your door in 1-2 days. Courier services cost a bit more.

We do not offer courier delivery for remote locations. Tracking statuses will be different. You will see the loading, acceptance, and dispatch through the Postamat in SberParcel. SberCourier provides clear information on the status of your shipment, from the time it is waiting to be prepared, to when it is delivered to the courier, and finally to the recipient.

SberLogistics operates across a vast geography.

The company guarantees uninterrupted delivery of parcels across the country and abroad. SberLogistic offers the following advantages:

SberPost has 9,000 points of service. SberLogistic has over 26,000 branches in Russia. Rest assured, we can deliver anywhere in the world. Our manager can provide you with a full list of available countries for sending a shipment.

If a parcel is not tracked, you can simply contact Sberbank.

Sberbank's service is available to residents of the capital and large cities. Service Track.global tracks the entire path from the point of receipt to the recipient. Once you enter the identifier, the service will prepare a report on the shipment's journey. You will also know exactly where the cargo is at any given minute and when it will be delivered.

If you experience difficulties with tracking, it is likely due to an incorrectly entered number. Be sure to enter the tracking number without spaces or dashes. If this doesn't work, contact the supplier. You've probably been given the wrong number. The recipient must contact the sender to verify the track.

Track.global will help you monitor your shipments daily and detect border crossings or arrivals at SberLogistics points on time.

If a parcel is lost, take the following steps: You must report the delay three to five days before the transaction is finalized. This is necessary to open a dispute or extend the delivery time.

There is no response after several days of delay.

If you don't get a result after several disputes, it means the parcel has been lost. The buyer demands a refund, stating the amount paid. After investigating the complaint, the seller refunds the money in full, protecting the reputation of the shop.

In the event of a lost parcel, the buyer must report the loss.

If the parcel was lost by SberLogistics employees, the transport company is responsible for compensating you for the damage. Contact a representative at the nearest department or a manager by phone to clarify further actions.