Ukrposhta (Ukrainian Post) Parcel Tracking

Ukrposhta tracking lets you follow domestic and international postal shipments using their tracking reference. Enter the complete number in the field at the top of this page to view the latest available events. For an online purchase, obtain the postal reference from the seller’s shipping message or order details.

Tracking coverage depends on the postal product. Ukrposhta’s guidance for incoming international mail distinguishes tracked, partially tracked and untracked shipments. Check the service selected by the sender before expecting every parcel to show a complete event history or arrival notification.

How to use Ukrposhta tracking

1. Find the complete shipment reference supplied by the sender. Keep any letters included in the international postal barcode.
2. Paste the reference into the tracking field above and start the search.
3. Compare the latest event with the earlier history and note any collection or delivery information.
4. For the operator’s own view, use its website, mobile application or chatbot tracking routes. The official web tracker allows searches for up to 30 shipments at once.

Tracking references and international coverage

For incoming international mail, the operator lists R, E, C and V references among tracked categories. Its table treats S references separately as partially tracked, with information focused on arrival at the post office. Confirm the purchased product with the sender if the record contains fewer stages than you expected.

The same guidance identifies U references as untracked. For those items, the sender selected a service without tracking and without arrival notification. Ukrposhta advises contacting the post office serving the delivery address to check receipt, providing that address so the postal staff can identify the appropriate delivery location.

Missing events and shipment tracing

If a tracked number produces no result, compare it with the original dispatch message and ask the sender to confirm it. A new reference may have no events before the first carrier scan. Check the product’s tracking coverage before assuming an empty or limited history means the parcel is lost.

The official tracker offers an online tracking claim when a shipment has not been delivered or its whereabouts are unknown. Use that tracing route for an unresolved tracked shipment, keeping the complete number and the latest available history with the enquiry. An ordinary tracking search is separate from submitting a tracing request.

Collection and delivery questions

Ukrposhta’s guidance says identification is required to collect an international postal item. Bring an identification document and keep the shipment details available when following a collection instruction. For an untracked inbound item, check with the serving office using the delivery address rather than waiting for a tracking notification the service does not provide.

Can I follow the parcel in the mobile app?

The operator offers tracking through its mobile application, website and chatbot. Use the official routes and the reference associated with your shipment; the postal product still determines the available tracking coverage.

Who handles a purchase refund?

Contact the seller about a refund or replacement for an online order. Keep the postal reference and any tracing information with the order details when explaining the delivery issue.