China EMS (ePacket) Parcel Tracking

The track.global service helps ePacket customers track a parcel from China all the way to its destination. Let's understand what you need to do and how you can find out where the postal parcel of this service is.

How to track an ePacket China EMS parcel by tracking number?

To find out the status of the sent goods during the movement, you need to go to the service track.global. In it, you do not need to register and create an account - just enter the number and get up-to-date information about the shipment.

To find out where the order is, you can use the unique track number of the parcel, which is sent from China by China EMS.

1. Copy the track number from the order on AliExpress.
2. Enter it in the data entry field.
3. Click on the "Track" button.

The status, location, and start date of the tracking will be displayed. The unique track number itself is a set of alphabetic and numeric characters. For example, RB123456789CN, where:

• the first two letters denote the type of parcel and method of dispatch;
• the numbers are the user's order number;
• the last letter combination is an abbreviation of the name of the country or post office where the order is being sent from.

List of popular country name abbreviations:

• RU - Russia;
• US - USA;
• DE - Germany;
• GB - Great Britain;
• SG - Singapore;
• CN - China;
• HK - Hong Kong.

If a user does not have a track number or ID, they will not be able to track a postal item. It is impossible to do it by phone number or surname. Therefore, we recommend that you find out the track number in your personal cabinet on the website of the online shop in the status of the order or check it directly with the seller.

Advantages of Track.Global service:

• worldwide tracking;
• free to use;
• instant display of mail item location;
• map tracking;
• indication of arrival dates and travelling time;
• information about the place for receiving the parcel.

Track your purchases from all marketplaces in our service, including AliExpress, Amazon, Shein. Transport companies such as DHL, DPD, Bpost, Pony Express provide daily reports on the transport of goods, information from which we use to report on the path of the order.

Track.global service works entirely in Russian and allows you to track an ePacket parcel from China in real time. Thanks to this service, the user is protected from fraudulent actions of logistics organisations. And also the recipient will always be aware of force majeure circumstances that may occur with the parcel. And this means that the user will be able to calculate the time when the dispatch will arrive to him.

How fast does a parcel from China go?

If the user bought a product from China, a parcel with delivery to Russia, Ukraine, Kazakhstan and other CIS countries by e package can be on the road for up to two months. Private companies, where the delivery is paid by the recipient, reduce the delivery period by 5 times.

Sending epackets from China to Russia goes on average 35-45 days, in rare cases delivery is up to 60 days - such delays can occur due to incorrect work of the logistics company. During holidays: New Year, Valentine's Day, March 8, during seasonal sales, delays also occur. The influx of buyers is large, and not all shops can cope with the dispatch of goods in time.

Where do parcels from China to Russia arrive?

Many users do not know where the ordered goods will be delivered and worry about this. If the recipient wants the parcel to be delivered to their home by courier, they have to pay for this method of delivery.

In the case of free parcel delivery, all orders from AliExpress come to the city post office that was specified in the order details. Usually, postmen notify recipients by text message or paper notification of the order's arrival.

What to do if your order arrives at the post office.

What to do if a parcel is lost?

Sometimes purchased goods in an online shop are lost during delivery and stop tracking. If it happens that you do not see your parcel through the service, you need to write a message to the seller. On the site of AliExpress you can start a dispute and provide screenshots (screenshot) of the fact that no service does not display information about the order on the prescribed track number. You will have to wait for the seller to sort out where his shipment disappeared to. The solution to the issue may be the return of the order amount to the buyer's account.

If you can see from the track number that the parcel has arrived, but the post office claims it is missing, contact the manager - he should provide you with a claim form in which you describe the situation in detail and request that appropriate action be taken.

Track.global is a modern, free and convenient service for tracking postal items. Thanks to it, you will always be aware of the movements of your order and will be able to receive it as soon as you know it has arrived at the delivery point.

ePacket parcel tracking statuses

The statistics of the parcel's movement by the logistics company in the track.global service is reflected in quite a detailed and clear way.

When a parcel has been tracked by the logistics company.

When the parcel arrives at the post office of the city where the recipient lives, the service notifies with the following status: "Arrived at the delivery point", "Order ready for pickup", or "Waiting for the recipient at the delivery point."

If no one came for the order or the courier did not find the recipient, then the following status appears: "Failed delivery attempt" or "Delivery by postman/courier failed."

If no one comes for the ordered goods within a certain time, the parcel is sent back and is labelled with the status "goods returned."

In case of problems at customs, the parcel may be delayed. The service will notify the recipient with the status "delayed at customs."

Tracker works around the clock.

Tracker works around the clock, so the recipient will always be aware of the events that occur with the parcel.

The service will notify the recipient with the status "detained at customs".