Tracking Germany

Deutsche Post is Germany's public postal service. It transports mail both domestically and worldwide. You can track your parcel with Deutsche Post by using the unique identification number assigned to it. The Track.global service will track any international parcel by track code in just a couple of seconds. You will have quick access to full information on the movement of your shipment.

I want to track a parcel from Germany to Russia by order track number.

You can find out the details of the shipment. All you need to know is the parcel tracking number. The order number assigned to the goods in the online shop is not valid. You need to find the 12-digit code for the postal parcel. This is on the delivery note. Alternatively, you can ask the company manager or postal operator for it.

track.global offers the following advantages:

1. Tracking is free. There are no charges for tracking your order.
2. You can use it as much as you like. You can track the movement of a parcel every day, and even every hour. You can check your parcel as many times as you like.
3. You don't have to register to use this service. Just log in and start using it right away.
4. We track shipments anywhere on our planet, including Germany, China, Russia, Ukraine, France and many other countries.
5. Our simple interface is clear and consistent, and it's convenient to use for anyone, regardless of age. Log in to the platform and you will understand how the search engine works.
6. The site is available 24/7. Search for information any time of the day.
7. You can be confident that the platform does not save information about the client and does not pass it to third parties. Rest assured that using our services will keep your personal data safe.

We do not provide information by phone number, surname, delivery address or email as these data are not unique. We guarantee that you will avoid inaccurate information by using the track code.

Our service will show you the exact location of your parcel (warehouse, post office, customs, sorting centre, etc.), as well as the time and place of arrival. We will track your parcel from Germany for you. To do this, you need:

1. Find the special field on the main page of the platform.
2. Enter the parcel number (track code).
3. Track the parcel.

If you have entered a certain track code once, you will not need to enter it again in the future. Statuses will appear as soon as they are updated in the system.

Through track.global you can track all registered international shipments, for example from China, USA or Italy, any transport company (e.g. DHL, TNT, Bpost) in real time - the service is available 24/7. All orders from online marketplaces such as AliExpress, Amazon or eBay are under the control of our search robot - no parcel will be left without attention.

I want to know exactly how Deutsche Post works.

Every day, Deutsche Post delivers more than 50 million items. We guarantee that all international items from Deutsche Post will arrive on time. However, delays may occur due to customs clearance.

Domestic parcels are delivered on time.

Domestically, we guarantee that parcels and letters will arrive quickly. However, various factors can affect the length of their journey, including the route, transport used, traffic jams, customs delays and size of the shipment. I can guarantee that 80% of shipments within Germany will arrive within the next 24 hours. Some will arrive the same day, if the settlements are nearby.

You will be notified immediately when your parcel arrives. You will receive a notice every day until the recipient or a trusted person comes to collect the parcel.

There are two types of parcel.

There are different types of parcel dispatch via German Post. Parcels are divided into the following types according to their nature, weight, size and packaging characteristics:

• Parcels can be sent by post.
• There are six types of parcel: The second option offers the following subspecies: valuable, registered, cash on delivery. A valuable parcel can be either open or closed.
• Ordinary parcels are delivered to the recipient without receipts. Insured – exclusively against receipt and with certain documents.
• Parcels can also be open.

Furthermore, there are several types of dispatch:

- Airmail (delivered by air transport);
- Paid (money already paid by the sender in cash or by card) and prepaid (not paid in full or not paid at all);
- International (going to or from another country) and domestic (within the country);
- Urgent (delivered quickly) and ordinary.

Postal number format

The German Post assigns a 12-digit identifier to its items. This code will be on all packages before they leave the country.

Letters will be subject to a different tracking process after export. It is a complex combination of letters and numbers (RX127649876DE, CX123986574DE).

The identifier will change at the German border.

The unique parcel number will change after passing through customs. For small packages (up to 2kg), the shipment will look like this: RO********* DE. Large shipments are assigned track codes of the following kind: CY********* DE.

The delivery time of parcels from Germany to Russia depends on the method of transport. Some parcels arrive in a week, while others take up to a month. The type of transport, the choice of tariff, route and remoteness of the final destination all influence this.

I want to know where an order arrives in Russia.

Your order will arrive at any post office in Russia or directly to your home by courier, depending on your delivery option.

Russian Post picks up shipments from customs and delivers the order in person or to a specific warehouse.

If a parcel is lost, take action.

If you cannot trace a parcel from Germany to Russia, you should be concerned. If the parcel is in the same status for a long time or not delivered at all, it is likely lost.

If the status of your parcel is not checked for several days, you should demand a statement about the loss of your parcel. You will receive a quick response from the technical support service. Postal employees will usually ask for a receipt of payment, which will confirm the presence of the parcel.

You will receive an email response after we have reviewed your application. If the parcel is found, it will be redirected to the correct address. If the search is unsuccessful, German Post will offer compensation in line with the amount specified at the time of posting.