ZhelDorExpeditia Parcel Tracking

When waiting for a parcel to be delivered via ZheldorExpedition, many customers prefer to regularly monitor the movement of the order and its location. Is cargo tracking available when working with ZHDE if the customer has only the waybill number?

How to track a shipment or parcel of ZheldorExpedition by waybill number?

In order to use the waybill number as a way to track an order, a special service called track.global has been developed. It works with TC data that helps to track parcels, determine the current location of the cargo and find out the date of delivery to the point of delivery. The service works with many transport companies, courier services and post offices not only in Russia and the CIS, but also around the world. It performs tracking of ZheldorExpedition cargo by waybill number, as well as by track or order identifier.

In order to search using track.global, you need to know the track of the shipment. This combination is a tracking code and a unique postal identifier that allows you to monitor the parcel with maximum accuracy. Order tracking determines the current status of the shipment - this is how the user gets up-to-date information about the delivery status.

It should be noted that the identifier is not entered into the TC databases immediately, so it is not possible to start monitoring the shipment immediately after dispatch. This period can be from several hours to 1-2 days - depends on the work of courier operators. Before entering the code into the database it will be impossible to track the order, but after entering the dispatch number you can use the track to monitor the parcel.

To work with track.global you need to enter the track code in the appropriate field and send a request for processing. It is important to make sure that the track is entered correctly: in case of an error, the client will not be able to get the necessary information. The information provided by track.global includes:

• information about the current location;
• list of previous statuses;
• approximate date of arrival at the next or final destination, address of the pick-up point;
• information about the method of payment;
• the list of conditions imposed by the TC.

To trace the dispatch of WDE TCs, the number of TTN (bill of lading) is used. It is not possible to obtain information by name, telephone number or from the forwarding receipt. The code of the bill of lading can be found on the delivery note or requested from the managers of the courier service.

The track.global service has the following advantages:

• the ability to track deliveries of any TC, including ZheldorExpedition;
• tracking of international shipments;
• information is provided free of charge and without registration: you will only need the code of TTN or other identification information;
• simple interface: the main tool is a search engine that displays the location of the parcel after entering the track.

Please note that through track.global you can track all registered shipments, including international ones, for example from Kazakhstan, Belarus or Germany, any transport company (including DPD, SF-Express, SDEK) in real time - the service is available 24/7. All orders from online marketplaces such as AliExpress, Joom, Pandao are under the control of our search robot - no parcel will be left without attention.

Where are the branches of the transport company ZheldorExpedition located?

ZheldorExpedition transport company delivers all over Russia and CIS. Branches of the organisation are located mainly in large cities with regional importance, in places with transport accessibility and modern infrastructure. To find the nearest WDE branch, the user should turn on geolocation or look at a map of their area - it will show all of the organisation's locations.

What to do if a parcel is lost?

If it is impossible to track the order, you should contact the transport company directly: you can write a letter to the email address or call the TC hotline. You should take action 2-3 days after the last update of the location: sometimes there are glitches in the data transmission or the delivery is not accounted for correctly, so do not hesitate to contact the sender for additional information.

In most cases, lost shipments can be found quite quickly - the courier service specialists will check the internal logistics channels and determine the last location of the shipment. On-site managers (at the branch warehouses) will assist in finding the lost shipment. To create a request, it is necessary to collect a complete list of data about the order and provide it to the organisation: hand over the bill of lading, information about the colour and size of the shipment, the contents of the boxes and other criteria. If possible, it is better to fill out special search forms - this way you document the search request, which may be useful to you in case the parcel is not found.

If the missing shipment cannot be found in any of the warehouses, the goods are officially recognised as lost. To obtain confirmation, you must submit a request to the TC and wait for the relevant documents to be processed. In this case, it is necessary to consult with the specialists of the TC, to clarify your further actions regarding compensation for the lost shipment. During the process, the victim may be asked to write a statement demanding to sort out the situation, as well as compensation for the lost property.

Tracking a shipment en route is really important and necessary - data on the movement of your order gives you a clear understanding that the shipment will reach you on time. Service track.global will help you to be updated on the movement of your shipment.